Help Desk and Desktop Support

Businesses that utilize our technical support services have priority access to our trained Service Desk Team. Our Technicians are waiting to take on any issues that are preventing your employees from getting their work done, from simple things such as a computer freezing, e-mail issues, spyware and viruses, to more complex network or application issues. RV’s Computers IT Technicians are available by phone, email, and online support and are equipped with the latest in technical support tools. Remote support or on-site service is available to help solve the problem efficiently and reduce downtime.

Network Infrastructure Support and Server Support

RV’s Computers can support your technology infrastructure from the ground up.  From the installation of the physical wiring to the configuration of your routers and switches, our technicians are certified, experienced network and systems administrators.  We can help you setup and support your local network and internet connectivity, as well as your site-to-site connectivity and remote access.  We can deploy and maintain your servers and help you with the operation and maintenance of your various business applications.

At RV’s Computers, we have been assisting our clients with their changing technology needs for the past ten years; during this time we have repeatedly delivered cost-effective IT solutions to businesses in the Santa Cruz, San Benito, and Monterey counties.  Our solutions have proven to quickly increase reliability, performance, security, and productivity while saving money for our clients. In delivering our technology solutions, we concentrate on the following areas:

* Deliver the best technical solution possible for our client’s business

* Provide on-site and remote support

* Make sure the clients data is backed up and secured

* Monitor systems to guarantee high availability and security

* Keep up-to-date and secured documentation about client’s network and network changes

Our team of Microsoft Certified Professionals support all Windows Server versions, from Windows NT 4 to Microsoft Server 2008; the latest version of the Windows Server operating system.  This latest version comes with enhanced web and virtualization capabilities, and it is designed to increase the reliability and flexibility of a server infrastructure while helping save time and reduce costs.  This newest set of powerful tools comes with a new operating system giving greater control over servers which streamlines configuration and management tasks.  Plus, a new set of enhanced security features which now harden the operating system to help protect data and network to provide a solid, highly dependable foundation for businesses.

Windows Server 2008 is a multipurpose operating system capable of handling a diverse set of server roles, depending on client’s needs, some of these server roles include:

* File and Print Services

* Web Services

* Hyper-V (Virtualization)

* Terminal Services

* Active Directory Domain Services

* Domain Name System (DNS)

* Dynamic Host Configuration Protocol (DHCP) server and Fax Server

The network environment is one of the most complex aspects of IT infrastructure.  At RV’s Computers our Network Monitoring Services allow us to deliver a consistent service experience to the end users across a diverse environment consisting of multiple vendors, devices and network equipment properly monitored, guaranteeing higher availability and security thus providing our clients a controlled environment and competitive cost structure.

Backup Monitoring Services

Many IT surveys state that when a disaster strikes, about 70 percent of businesses fail to restore their vital business data within the defined recovery window or don't recover at all.  This is often the result of common backup problems, such as the use of incorrect media, program/software issues, open or locked files that can't be copied and scheduling issues with the backup routine.

While RV’s Computers engineers are able to check our clients’ backup logs while onsite, an error in a backup job can occur between these visits.  Our Backup Monitoring Service includes daily email(s) sent to RV’s Computers from the client’s backup software systems.  Our engineers review these emails for any issues that may have occurred during the last backup procedure.  Issues are immediately identified and corrective action is taken to ensure the safety of our clients’ data.

Our monitoring service can include the following:

* Documentation of manual and scheduled backup jobs

* Periodic reviews of backup job completion status as reported by backup software

* Monthly reports for the backup status, if requested

* Checking offsite backup status

* When errors occur, immediate action for resolution

Proactive Managed Services

At RV’s Computers our main goal is to help our clients maintain a highly available and reliable network with the least possible downtime.  This is one of the most challenging problems for IT departments.  The use of computers, email, the Internet and mobile devices has altered the concept of traditional business hours.  Having a highly available infrastructure is no longer a luxury but a requirement by most businesses.  Being able to match such expectations requires a combination of the right people and the right technologies.  The smallest issue, if not handled correctly, could escalate into a larger problem causing unneeded headaches.  RV’s Computers takes all the necessary precautions to prevent such incidents from occurring.  Our team of Support Technicians and Systems Engineers, aided by the latest in proactive care technologies, are constantly monitoring our clients’ networks, server(s), workstation(s), hardware and network equipment, and reacting to problems before they affect functionality.  Such tools also allow us to perform automatic preventive maintenance tasks and to monitor network and system health regardless of the location; thus we are able to spot trends or common problems that without the proper care could turn into larger issues.

Proactive Managed Services represents a fundamental change for IT solution providers.  Rather than depending on traditional product-centric, project-oriented planning, and installation or ‘break-fix’ tasks, Proactive Managed Services enables IT solution providers to take a more practical approach.  RV’s Computers takes a proactive management role that ensures continuous availability and optimal performance to its customers’ IT operations.

Many companies have been promoting and implementing Proactive Managed Services for client networks for nearly a decade.  For user organizations—both large enterprises and small/mid-size businesses—the attraction of Proactive Managed Services is the ability to efficiently outsource, or ‘out-task’, their IT management responsibilities to a service provider.  The provider in turn must be able to take care of all their needs in a more efficient manner.

Proactive Managed Services is not just the simple act of monitoring customers’ IT systems remotely and reacting to problems when they occur.  Truly successful Proactive Managed Services entails a series of proactive tasks which are performed on an ongoing basis.  These proactive measures often prevent problems from materializing and can range from systematic patch management to updates to specific anti-virus and other forms of security scans to remote system reconfigurations based on utilization levels.  To be done cost-effectively, these tasks are not done manually.  Instead RV’s Computers implements software which lets it perform these tasks automatically every day to keep its customers’ systems up and running.

This table shows the major differences between traditional IT support and Proactive Managed Services: